Shipping & Return Policy
SHIPPING & RETURN POLICY
100% Happy Customer Policy
All items from The Pudding Room are backed up by our 100% Happy Customer Policy
If any item fails to meet your standards or arrives damaged, please email our customer support team within 30 days of arrival at firstname.lastname@example.org with the name you placed your order under and an order number. We will respond quickly with instructions.
As most of our items are vintage and second hand, we are very thorough in examining the item, photographing and describing any flaws and condition. Please be sure to read through the item description as well as reviewing the pictures.
US Customers may return any item within 30 days of delivery for a full refund of your purchase price including shipping as long as it is in the same condition as it was when purchased. International customers will be responsible for return shipping expenses unless there was an error on our part.
Your refund will be issued within 1 day of return received and processed. Please email email@example.com for a free return label.
Location and Facility
We are a small family run business that ships out of our home in Mandeville, LA.
We welcome local pickups. Please email us at firstname.lastname@example.org for our address and to arrange pickup.
Our primary shipping carrier is USPS but will elect UPS or FEDEX when more cost efficient for our customers.
We ship every order with tracking. You will receive an email notification that your order has shipped with the corresponding tracking information.
Insurance is covered by us on all non first class items. We never ship anything valuable first class.
We know our customers are smart enough to know that Free Shipping is not actually free and is included in the price of the item. Many of our items are large and shipping somewhere close may be only $8 but across the country could be $30. That isn’t fair to us or you so we pride ourselves in charging the exact shipping to each location.
We strive to ship out all orders the same or next day including most Saturdays.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International Buyers are responsible for any import fees and charges that may be imposed by their country.